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Troubleshooting MyDD: MyDD registers the sales correctly, but my customers are not receiving the emails

Article ID: 000006
Rating: 2.9 / 5.0 (28 votes)
Views: 4748

Login to your MyDD.

Under Edit -> Preferences, change your confirmation email to an
email ON the SAME domain you are hostingMyDD.

For example if your domain is:  xyz.com then change that to an email like: example@xyz.com

Also update your FROM email in your message profiles by going to View -> Message Profiles -> Change

This should resolve the problem. 


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