MyDigitalDispatch.com - Forums

leanne · Infant Joined: 05 Dec 2007 Posts: 2

After numerous requests for assistance nothing .
Was told by elisa that I could request a refund as product does not work properly on my site .
Advised to fix php session files -but they all work fine .
Asked for more specific information -no response.
Asked what settings had been changed as now my xcart does not work This cost me time and money get tech support to provide a patch and installation to get fixed .
Still no response....... no help ,no nothing .

After 3 weeks of silence I requested a refund .Still no response.

elisa · Site Admin Joined: 12 Mar 2007 Posts: 123

Hello Leanne,

I am really sorry to hear this. Sad

We like to believe in our efficiency and this is not
how we do business around here. So, something
must have happened with your ticket.

Please reply with your ticket number/id, so we
can search it inside support and see how we can
resolve your issue.

We are sorry once again for any inconvenience.

I wait for your post/reply.
_________________
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Best Regards,
-Elisa
Underfox Support Team Member

P.S. Check out our other Great Solutions below:

http://MyDigitalDispatch.com/recommends/greatsolutions

leanne · Infant Joined: 05 Dec 2007 Posts: 2

Interesting that you should think that you run things so smoothly when all of the following have not been attended to instead of losing them you just close them .Interesting way to deal with a problem -
How about you just do something about them ?
Here is a list of tickets that have been ignored -NOT LOST- IGNORED
Your Ticket CODE: HSW-45557-256
Your Ticket CODE: ZGD-64387-860
[UND #ZGD-64387-860]:
KTU-15378-510
RSU-12509-708

socrates · Site Admin Joined: 01 Sep 2005 Posts: 257

Hello Leanne,

Socrates here...

First, let me apologize for this issue. I personally issued a refund for you today.

For the record, the reason your tickets were closed, was not because you requested a refund, but because your emails came in with an empty "from" address (showing up as localhost). Due to heavy spam issues we commonly close emails like that by default.

Feel free to contact me if you have any concerns.

Best regards
-Socrates